1. Introduction
These Terms & Conditions govern your use of our services, including the Create Lift Programme, 12-Week Birth Prep Course, and group classes. By booking or attending any of our services, you agree to comply with these terms.

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2. Services Provided
We provide antenatal education, pelvic floor recovery coaching, and related support via live Zoom sessions, video resources, and one-to-one consultations. While Emily is a registered midwife, all services offered are strictly educational and coaching-based. No midwifery care, medical advice, or clinical services are provided. For medical concerns, please consult your healthcare provider.

Important Note: We strongly recommend that you consult with your doctor or a women's health physiotherapist before commencing any of our programmes, courses, or classes. This is to ensure that they are happy for you to take part, and that you have no contraindications or medical conditions that would prevent you from safely participating.

You must also inform the coach of any reasons why you may not be able to partake in any exercises or activities during the sessions. If you experience any discomfort or pain during a session, stop immediately and consult a healthcare professional.

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3. Data Protection (GDPR)
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Personal data you provide will be securely stored and used solely to deliver the services requested. This includes your name, contact details, and health information relevant to the course or programme. You have the right to request access to, correct, or delete your data at any time. For further details, refer to our Privacy Policy.

We collect and store sensitive health data, such as your pregnancy status, medical history, and any pre-existing conditions, to ensure we tailor our services effectively to your needs. This data will not be shared with third parties unless required by law or explicitly permitted by you. You can withdraw consent for the use of your data at any time by contacting us.

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4. Health & Safety
By participating in our services, you acknowledge your responsibility for your own health and safety. A health questionnaire must be completed prior to participation to identify any contraindications or risk factors. If you experience discomfort or pain during a session, stop immediately and consult a healthcare professional.

Contraindications for certain exercises include but are not limited to: COPD, EDS Vascular, some heart conditions, uncontrolled blood pressure, recent surgery, pregnancy (apnoea should be avoided), less than six weeks postpartum (vaginal birth) or twelve weeks postpartum (c-section), some shoulder conditions, serious digestive conditions, hernias, or transplant surgery.

Participants in the pregnancy course or classes should disclose conditions pregnancy-related and pre-existing medical condition such as hypermobile Ehlers-Danlos Syndrome, severe pelvic or back pain, high blood pressure, polyhydramnios, glaucoma or recent eye surgery, any condition related to an increased risk of stroke, severe knee pain, antepartum bleeding, or an anterior placenta.

We strongly advise you to consult a healthcare provider before proceeding with our services.

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5. Liability
We are not responsible for any injuries or health complications arising from participation in our services. You are responsible for following all safety guidelines and ensuring the exercises are appropriate for your health status. We are also not liable for technical issues during virtual sessions, such as internet connection problems.

As our services are educational and coaching-based, it is important to note that participation is voluntary, and any exercise or instruction is done at your own risk. We are not liable for any medical or clinical complications arising from participation, and we recommend that you seek professional medical advice for any medical concerns or conditions that arise.

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6. Payments and Refunds
Group Classes:
Payments are due at the time of booking. Cancellations are eligible for a refund only if made within 14 days of purchase and no classes have been accessed.

12-Week Birth Prep Course:
The course fee is £599 or £199/month for three months. Cancellations are eligible for a refund within 14 days of booking, provided the course has not started. Once the course begins, refunds are not issued unless at our discretion or in exceptional circumstances (e.g., pregnancy loss).

Create Lift Programme:
The fee is £749 or £249/month for three months, payable prior to starting the programme. Refunds are available within 14 days of booking if no sessions have been accessed. After the programme begins, refunds are not issued unless at our discretion or in exceptional circumstances.

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7. Scheduling and Cancellations
Rescheduling:
If you need to reschedule an appointment, notify us as soon as possible. We will make every effort to accommodate changes.

Cancellations:
If we need to cancel a session due to illness or unforeseen circumstances, the session will be rescheduled promptly. For group classes, participants may join a future session to make up for any cancellations.

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8. Zoom Classes and Technical Requirements
All live sessions are delivered via Zoom. Participants are responsible for ensuring they have the necessary technology (e.g., stable internet, camera, microphone). We are not liable for technical difficulties that prevent participation.

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9. Participant Responsibilities
Participants agree to:

• Follow all safety instructions and guidelines provided during sessions.

• Inform the coach of any health changes, new conditions, or contraindications that may affect participation.

• Make time to practice daily for 15–20 minutes for the Create Lift Programme to achieve optimal results.

• Raise any questions or concerns about modifications needed during classes.

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10. Confidentiality
All one-to-one sessions are confidential. For group sessions, no personal health information will be shared publicly unless you choose to discuss it. Attendees are encouraged to ask questions if specific modifications are needed. Group Zoom calls will have audio options turned off, but participants can use the "raise hand" feature for questions.

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11. Medical Disclaimer
All services and written materials are for general education and informational purposes only. They do not substitute medical or professional advice, diagnosis, or treatment. Consult your healthcare provider for any medical concerns.

Please note: We do not provide medical advice, diagnosis, treatment, or any medical services. If you have any concerns about any medical matter, you should consult your doctor or other healthcare professional as soon as possible.

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12. Force Majeure
We are not liable for delays or cancellations caused by circumstances beyond our control, such as natural disasters, technical outages, or other unforeseen events. In such cases, we will provide as much notice as possible and reschedule sessions promptly. For group classes, participants may join a future session to make up for any cancellations.

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13. Intellectual Property
All materials provided, including videos, guides, and written resources, are for personal use only. They may not be distributed, shared, or reproduced without explicit permission.

 

14. Agreement to Terms
By booking or attending any of our courses or programmes, you confirm that you have read, understood, and agree to these Terms & Conditions.